To use risk management on the Magento CMS, the merchant must:
- Sign up for the Scellius offer that includes the “risk assessment” option.
- Configure a Receiving an alert according to one of the criteria available in their Scellius Back Office.
When a transaction triggers informational control, the order status changes toSuspected Fraud.
To avoid alerting the buyers, the order status displayed on the front end side will be "Processing”.
In the order details view, the merchant can accept or reject the payment:
Accept the payment
The order status changes toProcessing.
We recommend merchants to perform this action only if the transaction status is Waiting for capture.
If the transaction has not yet been validated by the bank (in case of deferred payment - the transaction status is Waiting for authorization), the merchant must not update the order status.
Refuse the payment
The order status changes toCancelled.
A message indicates to the merchant that he or she must cancel the payment via the Scellius Back Office.