Symptoms

The e-commerce site offers two types of products:

• subscriptions

• items sold individually

When a customer orders an item sold individually, the order process works normally:

• the customer can select credit card payment

• they are correctly redirected to the payment page

However, when a customer tries to order a subscription, the following message appears when confirming the order:

“Sorry, it seems there are no payment methods available. Please contact us if you need help or would like to set up an alternative. "

Explanation

This issue occurs when subscription payment processing is not properly enabled in the WooCommerce Payments plugin.

Standard payments (one-time purchases) work, but the recurring payments required for subscriptions are not configured.

Solution

Check and enable subscription management in the WooCommerce payment module:

1. Go to the WooCommerce payment module settings.

2. Enable the Subscription Payment” submodule.

3. In the settings for this submodule, select the subscription solution you are using:

   • WooCommerce Subscriptions

   • Subscriptio

   • Custom

Once this setting is enabled, subscription products will be able to offer a payment method, and customers will be able to complete their order.