If payment methods do not appear in the embedded payment interface, the issue is usually related to the buyer’s technical environment (browser, extensions, security settings, etc.).

Recommended actions to communicate to the buyer

Ask the buyer to perform the following checks:

1. Update their browser to the latest available version
   or
   Try using a different browser (e.g., Chrome, Firefox, Edge, Safari).
2. Check security extensions
   Ensure that an antivirus, application firewall, or web protection module is not blocking the payment page from displaying.
3. Temporarily disable ad blockers
   Some blockers (AdBlock, uBlock, etc.) may prevent the scripts necessary for displaying payment methods from loading.
4. Try using a different device
   Try using a different computer, smartphone, or tablet to identify any potential issues related to hardware or local settings.

Additional recommendation

If the problem persists, it may be helpful to:

• Clear your browser’s cache and cookies.
• Try using incognito mode.
• Check the quality of your Internet connection.