1. From the login screen of your mobile application, tap “Forgotten password”.
2. Enter your login and the e-mail address associated with your account.

   You will receive an e-mail with your login and a temporary password.

3. Enter your user ID and the temporary password you received by email.

4. Enter the security code provided on the store’s registration form. This code is different from your password.

   Otherwise, request a temporary code on your phone.

5. Set a new password, then tap “Confirm”. You will receive a confirmation email.

   It must respect the specified security rules and must be known only to you.
   As part of its counseling services, La Banque Postale informs you of good practices in terms of creating and managing your Scellius Merchant Back Office password. In this regard, we recommend that you consult the latest version of the document “Recommendations on Multi-Factor Authentication and Passwords,” available on the ANSSI website: Best Practices - National Agency for the Security of Information Systems (ssi.gouv.fr).

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