E-mail manager shop

Area of configuration: Settings menu > Shop > Configuration.By default, this shop E-mail manager is the same as the one that was already specified as the e-mail of Admin contact when the company was created.

However, if a company has several shops, it is possible to modify this address in order to include a specific e-mail address for each shop administrator.

Information sent to this e-mail address:

By default and in case of failure, notifications of Instant Payment Notification URL call type.

You can change the recipient or decide to not be notified. Simply delete this e-mail, modify it and/or add one or more e-mail addresses via the corresponding notification rule: Instant Payment Notification URL call.

By default, the notification of E-mail sent to the merchant type.

It is possible to change the recipient. Simply change the e-mail address and/or add one or more e-mail addresses via the corresponding notification rule: E-mail sent to the merchant.

Notifications while creating the shop.

This type of notifications is also sent as a copy to the Admin contact address of the company.

Notifications during the (re)generation of the production certificate of the shop.

This type of notifications is also sent as a copy to the Admin contact address of the company.

Notifications while enabling 3D Secure.

E-mails sent by a buyer in the event of a problem with a payment order received from the merchant.

A copy of payment orders by e-mail if the manager’s address is ticked when the payment order is created.

Company Admin contact e-mail

Area of configuration:

The e-mail of the Admin contact is configured when the company is created.

It can be modified via the Merchant Back Office: Settings menu > Company details, Admin contact section.

The e-mail of the Admin contact is specified when the company is created. All the notifications regarding the company (all shops included) are sent to this address.

Information sent to this e-mail address:

• Notifications while creating the shop.

  This type of notification is sent to the E-mail manager address of the shop and then as a copy to Admin contact if the address is different.

• Notifications during the (re)generation of the production certificate of the shop.

  This type of notification is sent to the E-mail manager address of the shop and then as a copy to Admin contact if the address is different.

• Shift the data collection form to production mode and Confirmation of shifting the data collection form to production mode notifications.
• Notifications containing data consistency reports (errors identified in company, shop and/or contract settings).
• Notifications containing detailed invoices of the shop.
• Notifications in the form of a newsletter to the merchant.

Technical contact

Area of configuration:

The e-mail of the Technical contact is configured when the company is created.

It can be modified via the Merchant Back Office: Settings menu > Company details, section Technical contact

This address will not be the recipient of any e-mails coming from the payment gateway. However, their contact can be useful during the first exchanges with our technical support after the merchant shop is created.

Contact e-mail address(es) in case of an incident

Area of configuration:

The e-mail of the Admin contact is configured when the company is created.

However, it can be modified via the Merchant Back Office: Settings menu > Company details> Contact e-mail address(es) in case of an incident

This e-mail may be that of a technical contact, integrator, administrator or any other person likely to be notified to assist the merchant(s) in the event of an incident.

E-mail of the buyer connected to Merchant Back Office

These e-mails are specified when the Merchant Back Office or SFTP user account is created.