This code is issued by the acquirer because the merchant's bank declined the payment for reason 03 - Invalid Acceptor.

This rejection message indicates that the merchant’s card acceptance contract is not recognised by the merchant’s bank.

Possible reasons:

• The merchant ID was terminated by the merchant's bank.
• The merchant agreement is not enabled for the requested use case (E-commerce / MOTO payment).
• The merchant ID has been modified or badly configured and the information has not been updated on the Scellius payment gateway.

  Examples: SIRET modification (number used to identify the geographical location of the company), MCC code error (Merchant Category Codes), etc.

What can you do?

1. Contact your bank to check that it has not terminated your merchant ID or that it is enabled for the desired use case (E-commerce payment or MOTO payment).
2. After having performed this verification, contact our technical support if necessary.