This code is issued by the acquirer because the merchant's bank declined the payment for reason 03 - Invalid Acceptor.
This rejection message indicates that the merchant’s card acceptance contract is not recognised by the merchant’s bank.
Possible reasons:
- The merchant ID was terminated by the merchant's bank.
- The merchant agreement is not enabled for the requested use case (E-commerce / MOTO payment).
- The merchant ID has been modified or badly configured and the information has not been updated on the Scellius payment gateway.
Examples: SIRET modification (number used to identify the geographical location of the company), MCC code error (Merchant Category Codes), etc.
What can you do?
- Contact your bank to check that it has not terminated your merchant ID or that it is enabled for the desired use case (E-commerce payment or MOTO payment).
- After having performed this verification, contact our technical support if necessary.