Make sure you have subscribed to an offer that includes the use of the SFTP (Secure File Transfer Protocol) service.
To establish a connection to our file server, you need an FTP (= File Transfer Protocol) client that supports the SSH protocol.
An FTP client is a program that allows you to connect to a remote server in order to view, upload or receive files.
- FileZilla, compatible with Linux, Windows and Mac;
- Cyberduck, compatible with Windows and Mac;
- WinSCP, compatible with Windows;
- CoffeeCup Free FTP, compatible with Windows;
- FTP Voyager, compatible with Windows.
We recommend to use FileZilla or WinSCP.
Security elements (protocols, algorithms, ciphers, etc.) are regularly declared obsolete and replaced by new versions. PCI-DSS requires the payment gateway to maintain a high level of security on all its equipment and to monitor these developments.
To guarantee a connection with the payment gateway, it is essential to regularly update your FTP client.
- Host: sftp://vadftp-scelliuspaiement.sftp.lyra-network.com
- Port: 22
- Your SFTP connection identifier
- Your SFTP password
Login details were sent to you by e-mail when subscribing to the service.
To retrieve the reports, the merchant must connect to the SFTP server, using the connection identifiers received by e-mail when the option was activated.
The logs are available in the log directory for 7 days.
They are then compressed and stored for 14 days. After this period, they are automatically purged.
If you want to automate log recovery, you will need to set up a method to recover only new files.