From your Back Office Scellius, you can contact technical support directly.
To do so, simply:
- Click on Help in the top-left menu.
- Select Contact support.
You will be redirected to a form where you can describe your issue and select a reason for assistance from the dropdown menu.
Benefits of using the Back Office:
- Support receives your request immediately, along with your store’s information.
- By selecting the correct reason for assistance, support can escalate the request more quickly if necessary.
- You can upload additional documents to support your request.
- When entering the subject, we suggest a series of articles related to your request that may help you.
- Tracking your request is simpler and more efficient.
Our support team is based in Toulouse and assists you every day with your projects.