This error is a code returned by your online store's server; an email has also been sent to the company administrator listed on Scellius.

An Error 401 means that your e-commerce site is protected, this may be related to your site's .htaccess file.

What should you do to resolve the issue?

Contact the person in charge of your site (developer, webmaster, etc.) and forward them the email sent to your company's administrator.