This action is performed by a user authorized to manage user accounts. For more information on obtaining this authorization, contact the E-Banking Merchant Support Service.

If you need to change your trusted device due to loss, damage, or other reasons:

1. Reset the user's strong authentication from the Merchant Back Office as follows:
   1. Sign in to the Merchant Back Office.
   2. Go to the Settings > Company menu.
   3. Click the Users tab.
      If the tab is not visible, it means that your user account does not have the "User management" right. Ask the company manager to realize this operation.
   4. Search for a merchant user.
   5. Select the user and right-click to display the context menu.
   6. Click Reset Strong authentication.

      The confirmation request page appears.

   7. Click YesYes to confirm.
2. Set up strong authentication on your new smartphone. See: Configure Strong Authentication