When paying via the payment form, your customers can include a message with their payment.
This message, along with any custom fields you’ve added in your form settings, can be viewed in the Merchant Back Office.
To do this:
- Sign in to the Merchant Back Office.
- Go to the Management > Transactions menu.
- Search for and double-click the concerned transaction.
- Click the Extra tab.
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The message appears in the Accompanying Message row.
To display the Extras column for all transactions:
- Go to the Management > Transactions menu.
- Click Customize at the bottom of the screen.
- Select the Extra info. column in the Non-displayed columns area.
- Click Display to move the column to the Displayed columns area.
- Click on Validate.