Canceling a transaction prevents it from being captured, it cannot be done partially.
To cancel a transaction:
- Sign in to the Merchant Back Office.
- Go to the Management > Transactions menu.
- Go to the Transactions is progress tab to cancel a transaction in progress.
- Go to the Captured transactions tab to cancel a captured but uncleared transaction (Elavon Europe only).
- Click on a transaction.
- Click Cancel button.
- Click Yes to confirm.