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  • Service status
    Monitoring incidents in real time
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  1. Help Center Scellius
  2. FAQ
  3. Transaction management

Transaction management

  • Refund a transaction from Merchant Back Office
  • Cancel a transaction from the Merchant Back Office
  • Analyzing a declined payment
  • > Understanding a refusal Related to the Authorization Request
  • > Understanding an authentication refusal
  • > Understanding a Refusal related to risk assessment
  • Understanding a refund rejected
  • Recover a sale after a payment is refused
  • Proof of a payment or refund rejected
  • Payment Posted but Not Credited
  • When a transaction expires
  • Transaction missing from Merchant Back Office
  • Time difference observed in the Back Office
  • Funds Not Received in My Bank Account
  • The buyer has not received the refund
  • Buyers Not Refunded After a Cancellation
  • Refunding without the original transaction
  • Refunding an expired card
  • Understanding Reconciliation
  • View all refunds
  • Enable bank reconciliation for CB contract
  • Edit Label about the buyers statement,
  • Error refunding on Alma transaction
  • Reserve a deposit with Scellius
  • Cancel a refund captured
  • Payment accepted but transaction canceled
  • Know the cardholder’s name
  • Bank settlement of a wallet payment
  • Création de l'alias refusée
  • Buyer debited twice
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