Analyzing a refused payment In order to analyze a refused payment, display the transaction details: Go to the Management > Transactions > Tab [Transactions is progress] of your Merchant Back Office. Search and double click the refused transaction. See the Transaction lifecycle section of the Details tab. Refusal related to the authorization request Refusal related to authentication Refusal related to risk assessment Related articles > Refusal related to the authorization request > Refusal related to risk assessment What is 3D Secure? > Instant Payment Notification URL call > Refusal related to authentication