A refund allows you to credit the buyer's account following a transaction.

The customer account is credited with the refunded amount, the merchant account is debited with the same amount.

The refund is only available for captured transactions. Depending on the acquirer, it is possible to partially or fully refund the transaction amount.

To perform a refund.

1. Sign in to the Merchant Back Office.
2. Go to the Management > Transactions menu.
3. Click the Captured transactions tab.
4. Click on a transaction.
5. Click Refund button.
6. Change the Amount to refund if necessary.
7. Click Perform refund.

For more information, see the video on refunds.