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Proof of a payment or refund rejected

If a payment or refund is refused, the merchant can generate an official receipt from the Merchant Back Office.

Procedure for downloading the transaction receipt:

  1. Go to the Management > Transactions > Tab [Transactions is progress] of your Merchant Back Office.
  2. Locate and select the transaction refused,
  3. Click Ticket
    The page page selection for printing is displayed.
  4. Check the boxes next to: “Information” / “3D Secure” / “Buyer”.
  5. Click Download.

The downloaded receipt can be sent to the buyer so they can verify the transaction with their bank (technical support or the appropriate department).

This receipt is valid for both refused payments and refunds.