Via the Merchant Back Office, the merchant can download the transaction receipt. This receipt serves as proof that the payment has been refused.
Go to the
Management >
Transactions > Tab [
Transactions is progress] of your Merchant Back Office.
Search for and select the refused transaction.
Click Receipt.The page page selection for printing is displayed.
Select the sections: “Details” / “3D Secure” / “Buyer”.
Download.
The merchant can transmit it to the buyer for analysis through their bank (technical support or another competent service).
