This Cancellation operation allows you to cancel the transaction entirely before the actual debit. Cancellation cannot be partial.
Special cases
Cancellation does not equal a refund. Normally, in case of cancellation, the customer should not see any transaction on their account. However, some acquirers immediately debit the customer’s account virtually upon request for authorization. This is the case of prepaid cards for example. The cardholder’s balance is not updated in real time after cancellation and the restoration of the amount can take up to 30 days depending on the type of the card.
Cancellation is not suggested if the capture process is already in progress. In this case, you must proceed with a refund.
- Cancellation is possible before the capture date (particularly in the CB network).
- Cancellation is possible after the capture date, as long as the transaction is not cleared. One of them was Elavon Europe (GATECONEX network).
If the acquirer supports it, when the merchant cancels a transaction, the payment gateway automatically requests the cancellation of the authorization request.
If the card issuer accepts the request, the authorization limit of the cardholder’s card is restored.
Otherwise, or if the acquirer does not support the reversal, the transaction is canceled and the card limit is restored when the authorization request expires.
If a reversal request is made upon cancellation, it will appear in the transaction details (History tab).
To request a transaction cancellation:
A confirmation message of cancellation appears.
Cancellation of multiple transactions
It is possible to cancel several transactions at the same time:
Select all the transactions to be canceled.Hold down the Ctrl key and click the left mouse button simultaneously to select several transactions.When a cancellation request is accepted, the transaction status changes to Cancelled (CANCELLED).
It is impossible to cancel a cancellation request.