Skip to main content

Search

Français

> Refusal related to authentication

The red exclamation mark to the left of the 3D Secure tab indicates that the reason for rejection is related to cardholder authentication.

 The payment gateway is never responsible for these errors as it does not manage the banks’ authentication servers.

Only the buyer's browser interacts with the banks' authentication servers.

Example

  • Error details: 39: 3D Secure refused for the transaction.

You can click on “Reason for refusal: Authentication” for more details on the refusal reason via the 3D Secure tab.

Here is a list of reasons and a description of the most frequently occurring codes.
Value Description 39

3D Secure refused for the transaction

This code corresponds to an incorrectly specified authentication code.

149

The payment session has expired

Here are some of the possible causes:
  • the buyer took too long to authenticate;
  • the buyer has closed the authentication window;
  • the buyer has not received the authentication code by SMS;
  • the buyer has installed a plugin on his or her browser or an antivirus that prevents the ACS page from being opened;
  • the ACS page was not displayed because the ACS server is unavailable;
  • the ACS page is not displayed correctly.
205

3D Secure - cannot reach DS or ACS.

The authentication servers (DS/ACS) are unavailable and the buyer is unable to authenticate.

206 3D Secure - A technical error occurred during the process.This type of error can occur when the buyer performs the transaction using a cell phone with insufficient memory. The transaction fails during the authentication phase and the ACS shows an error message visible via the 3D Secure tab, in the authentication details.

Example: “Error received from the ACS: TRANSACTION_DATA_NOT_VALID”

207

Refusal of the authentication by the issuer (Transaction not allowed for this cardholder)

This error appears when the authentication servers (ACS) reject the authentication.

The buyer must ask their bank if the card used for the payment allows payments with 3DS2 authentication and/or payments via an e-commerce website.

Status reason: “12-Transaction not allowed for this cardholder”

For more details on authentication results, see the guide dedicated to transaction management.

Remember to make sure that the buyer has not made another successful payment attempt with another payment method. Simply check the Multiple attempts tab.

Related articles