Make sure Scellius has processed the capture:
- Sign in to the Merchant Back Office.
- Go to the Management > Transactions menu.
- Click the Captures tab.
- Search for the capture for which the funds have not been received.Double-click on the capture to view the details of the payments captured.
The transfer of funds to your account, known as clearing, occurs at a later stage.
Generally, the bank processes the clearing the next business day after the deposit.
Contact your bank if you encounter any issues, you can submit a payment ticket if necessary.