Please check that the refund transaction has been captured:

1. Sign in to the Merchant Back Office.
2. Go to the Management > Transactions menu.
3. Click the Captured transactions tab.
4. Look for the refund transaction, it should be marked as a Credit.
   If the transaction is still Transactions is progress, it means it has not been captured.

The transfer of funds to your account, known as clearing, occurs at a later stage.

Generally, the bank processes the clearing the next business day after the deposit.

The buyer should contact their bank directly.