If the payment is not listed in the Merchant Back Office, check that:

• The buyer has not abandoned the payment.
• ou are searching in the correct tab (Transactions is progress or Captured transactions).
• The search date is correct, adjust it if you are unsure.
• The payment creation date is not more than 15 months ago.

There may also be a slight delay in the synchronization of our servers. In this case, try searching again a few minutes later.