- Sign in to the Merchant Back Office.
- Go to the Management > Transactions menu.
- Click the Transactions is progress or Captured transactions tab.
There are three ways to identify an installment payment from the Merchant Back Office:
- By viewing the payment method logo.
- By referring to the sequence number.
- By filtering only for installment payments.
View the payment method logo
The logo below appears in the Payment Method column. This logo indicates that this is a payment plan.
If the column is not present, see Adding a column in the Merchant Back Office.
Refer to the sequence number
Look for the Sequence column.
If the column is not present, see Adding a column in the Merchant Back Office.
For payments in installments, this column corresponds to the installment number. For example:
- 2 for the second payment,
- 3 for the third payment,
- etc.
A transaction with a sequence number greater than 1 may also correspond to a multi-card payment or a payment involving multiple payment attempts. To verify, double-click the transaction and check that the Payment in installments tab is present.
Filter only payments made in installments:
- Go to the search box on the left of the screen.
- Search for Payment methods parameter, and select Installment payment.
- Click Search button.